HELP DESK AGENT - 3 positions
DESKTOP SUPPORT TECHNICIAN - 3 positions
CELL PHONE REPAIR TECHNICIAN -3 positions
- High school diploma or equivalent minimum.
- Must be 18 years of age or older and have own transportation.
- One year of customer service and/or retail experience.
- Proven record of consistently providing positive customer experiences.
- Exceptional organizational skills.
- Excellent technical, problem solving, and analytical skills.
- Possess excellent verbal and written communication skills.
- Strong attention to detail.
- Comfortable navigating in Windows, iOS, and Android operating systems
- Professional, neat appearance.
- Applicants with previous phone repair experience preferred
- Troubleshooting and repairing device issues
- Providing recommendations for problem resolution
- Ensuring follow the process to meet quality standards
- Selecting and explaining the best solution to solve the problem
- Keeping track of all devices and inventory
- Utilizing the point of system to maintain an accurate record of customer information and a real-time status of each repair
- Maintaining the cleanliness and professional appearance of the working area