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Address

1201 International Parkway, #100, Richardson,Texas 75081

(972) 907-9977

©2018 by DFW TECHNOLOGY. "Telecom Corridor"® is a trademark of Richardson Chamber of Commerce,TX

BACKGROUND

Dallas/Fort Worth Technology, Inc. (d.b.a. DFW Technology) was established as a managed IT service provider in Richardson, Dallas County, Texas in 1994. During the last decade, we have transformed from a local minority owned company into a small corporation providing competitive professional ICT services mainly in the North Texas region. In recent years we’ve not only enriched our resources to expand our service capability, but also extended service operations nationwide and globally.

VISION

To achieve a Win-Win-Win relationship for our Customers, Employees, and the Company.

MISSION STATEMENT

As a Managed ICT services Provider, DFW Technology is committed to provide the right Information and Communication Technology solutions to business society through the right people and the right technologies to best meet customers ever-increasing expectations and constantly changing needs.

20/20 VALUE PROPOSITION

CEO Statement

We have been dedicated to delivering quality ICT services to business clients. Under our unique "Co-Resource" philosophy we continuously invest resources in people, process, and technology along with our customers. Whether we're delivering help desk and desktop managed services, applications solutions, or infrastructure support, we consistently offer 5 Core Values to our customers:

 

Turnkey, Flexibility, Dedication, Quality & Stability, and Corporate Experienced.

 

Under our "IT-SeRVICE" proactive model we effectively deliver high quality services with "4-C" measurements: Customer Satisfaction, Competency, Competitiveness, and Capacity. Through our distinctive "20/20" value proposition, we achieve a Win-Win-Win long-term relationship with our Customers, Employees, and the Company.

Charlie W. Chen, 2019

5  CORE CUSTOMER VALUES

FLEXIBILITY

Customer-Oriented & Scalable Services

DEDICATION

Focused Resources & Long-Term Commitment

QUALITY AND STABILITY

Industry Standards & Best Practices

CORPORATE EXPERIENCE

Proven History & Credibility

DFW’S UNIQUE KEY PERFORMANCE INDEXES
(4-C KPI)

CUSTOMER SATISFACTION

4+ out of 5 Scales

COMPETENCY

90%+ Authorized & Qualified

COMPETITIVENESS

20/20 Value Proposition, Best Practices

CAPACITY

Expanded & Extended Services. Continue to Grow & Reinvest

LEADERSHIP MANAGEMENT TEAM (LMT)

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CHARLIE W. CHEN

President/CEO

PAULINE W. CHEN

CFO

SHANNON CHEN

COO/SVP

JOAN LAW

VP, HR/Payroll

TURNKEY

Self-Managed Operations & Teams

Minority Status

 

DFW Technology has maintained SBE/MBE/DBE minority certifications with the following Angencies: