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BACKGROUND
Dallas/Fort Worth Technology, Inc. (d.b.a. DFW Technology) was established as a managed IT service provider in Richardson, Dallas County, Texas in 1994. During the last decade, we have transformed from a local minority owned company into a small corporation providing competitive professional ICT services mainly in the North Texas region. In recent years we’ve not only enriched our resources to expand our service capability, but also extended service operations nationwide and globally.
VISION
To achieve a Win-Win-Win relationship for our Customers, Employees, and the Company.
MISSION STATEMENT
As a Managed ICT services Provider, DFW Technology is committed to provide the right Information and Communication Technology solutions to business society through the right people and the right technologies to best meet customers ever-increasing expectations and constantly changing needs.
20/20 VALUE PROPOSITION
CEO Statement
We have been dedicated to delivering quality ICT services to business clients. Under our unique "Co-Resource" philosophy we continuously invest resources in people, process, and technology along with our customers. Whether we're delivering help desk and desktop managed services, applications solutions, or infrastructure support, we consistently offer 5 Core Values to our customers:
Turnkey, Flexibility, Dedication, Quality & Stability, and Corporate Experienced.
Under our "IT-SeRVICE" proactive model we effectively deliver high quality services with "4-C" measurements: Customer Satisfaction, Competency, Competitiveness, and Capacity. Through our distinctive "20/20" value proposition, we achieve a Win-Win-Win long-term relationship with our Customers, Employees, and the Company.
Charlie W. Chen, Chairman/CEO
5 CORE CUSTOMER VALUES
FLEXIBILITY
Customer-Oriented & Scalable Services
DEDICATION
Focused Resources & Long-Term Commitment
QUALITY AND STABILITY
Industry Standards & Best Practices
CORPORATE EXPERIENCE
Proven History & Credibility
DFW’S UNIQUE KEY PERFORMANCE INDEXES
(4-C KPI)
CUSTOMER SATISFACTION
4+ out of 5 Scales
COMPETENCY
90%+ Authorized & Qualified
COMPETITIVENESS
20/20 Value Proposition
Best Practices
CAPACITY
Expanded & Extended Services
Continue to Grow & Reinvest
LEADERSHIP MANAGEMENT TEAM (LMT)
CHARLIE W. CHEN
President/CEO
PAULINE W. CHEN
CFO
SHANNON CHEN
COO/SVP
JOAN LAW
VP, HR/Payroll
TURNKEY
Self-Managed Operations & Teams
Minority Status
DFW Technology has maintained SBE/MBE/DBE minority certifications with the following Angencies:
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