top of page
Online meeting

Service Desk

Welcome to the DFW Technology Service Desk, your one-stop solution for comprehensive support services. Our Service Desk is designed to provide exceptional assistance and ensure the smooth operation of your technology infrastructure. With a dedicated team of professionals and a commitment to excellence, we offer a range of Helpdesk and Desktop services tailored to meet the needs of various industries.

Helpdesk Services

Dedicated 24/7 Call Center

Our call center operates 24/7, ensuring that you receive support whenever you need it.​

​

Product Technical Support

We offer expert technical support for a wide range of products, ensuring that your technology operates smoothly.​

​

Quality and Professional Services

We pride ourselves on delivering high-quality and professional services to all our clients.​​​​

Customer Service Management

We manage customer service interactions to ensure a positive and efficient experience for all our clients.

Trend Analysis/Knowledge Base

Our team utilizes trending analysis and maintains a comprehensive knowledge base to provide accurate and timely solutions.

AI Enhanced Functions

Using AI Digital Agents and Chatbots to increase FCR with in depth knowledge base.​​

​​

​

Our Capabilities

01

Technology Products

We support a wide range of technology products, ensuring that your devices and systems are well-maintained.

02

Healthcare Systems

Our team is experienced in providing support for health and hospital systems, ensuring that critical operations run smoothly.

03

Local Government

We offer support services tailored to the needs of local governments, helping them manage their technology infrastructure effectively.

04

Technology Enterprise

Our expertise extends to technology enterprises, providing them with the support they need to thrive in a competitive market.

Desktop Support

On-Site Customer Support

We offer on-site support to address any issues directly at your location, ensuring minimal downtime.

​

Inventory and Asset Management

Our team helps you manage your inventory and assets, ensuring that your technology resources are efficiently utilized.​

Self-Managed Turnkey Operations

Our self-managed turnkey operations provide a hassle-free solution for managing your technology infrastructure.

Smart Resource Management

AI-powered technology optimizes resource control to increase cost effectiveness.

​

Comprehensive HW/SW Service

We offer a full range of hardware and software services, from installation to maintenance and troubleshooting.

Service Agreement For Enterprise (SAFE)

A flexible service agreement tailored to address small to medium businesses with corporate requirements.

Our Capabilities

01

Qualified / Certified Personnel

Our team consists of qualified and certified personnel, ensuring that you receive expert support.

02

Transportation & Communication

We provide reliable transportation and communication solutions to support your technology needs.

03

Security Clearance & Compliance

Our on-site team adheres to strict security clearance and compliance standards, ensuring that your data and systems are protected.

Our Customers

logo-turing-black.jpg
Hikvision_logo.png
Dallas_County.jpg
center of innovation and value_v cmyk.png
Texas_Instruments_logo_2024.svg.png
samsung-logo.png
TxWAC-Sponsor-Logos-40.png
13.png
jda_tagline_v_tm_rgb.jpg
bottom of page